Service Terms

Scall Terms of Use, Payments Terms, Privacy Policy

Scall Terms of Use

RELAYONIT sp. z o.o. sp.k. (“RELAYONIT” or “we”) operates the Scall and services connected with the Scall, we will refer to all such services, and also third party services which are powered by Scall’s technology, as the “Services”. This Terms of Use Agreement (“Terms” or “Agreement”) governs your use of the Services. By using or accessing the Scall you accept all of the terms of Agreement. We recommend to read carefully also our Privacy policy and Payments Terms to learn more about using the Scall, security of your data and to obtain knowledge how we collect and can use information.

NO ACCESS TO EMERGENCY SERVICES: There are important differences between Scall and your mobile and fixed-line telephone and SMS services. Our Services do not provide access to emergency services or emergency services providers, including the police, fire departments, or hospitals, or otherwise connect to public safety answering points. You should ensure you can contact your relevant emergency services providers through a mobile, fixed-line telephone, or other service.

Eligibility

You represent that you are an adult in your country of residence. If you are between the ages of 13 and 18, you represent that your legal guardian has read and agrees to the Terms. You should use our Service only if you are fully able to understand and enter into and comply with these Terms.

Access to Scall

Registration:You must register for our Services using accurate data. To access the Scall administration page by website you should create an account and select a unique username and a password. You may not share your account or the login and password with anyone other. If we at RELAYONIT believe the details are not correct, current, or complete, we have the right prevent you from accessing our Services, or any of its resources and to terminate or suspend your account.

Devices and Software: You must provide certain devices, software, and data connections to use our Services, which we otherwise do not supply. For as long as you use our Services, you consent to downloading and installing updates to our Services, including automatically.

Fees and Taxes: You are responsible for all carrier data plan and other fees and taxes associated with your use of our Services. We may charge you for our Services, including applicable taxes. We may refuse or cancel orders. We do not provide refunds for our Services, except as required by law.

Privacy policy and user data

Our Privacy Policy is created to protect your personal information and to secure safety using of the Scall and accompanied services. Scall [Privacy Policy] describes our information practices, including the types of information we receive and collect from you and how we use and share this information. You agree to our data practices, including the collection, use, processing, and sharing of your information as described in our Privacy Policy, as well as the transfer and processing of your information to countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.

Limitation of Liability

RELAYOONIT scall not be liable in any way for damage or loss of any kind resulting from the use of the Game and will not be liable for any lost profits or other consequential or damage arising out of or in connection with this statement or the Scall. RELAYONIT shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of RELAYONIT. In any case aggregate liability of RELAYONIT arising out this Agreement will not exceed the amount you have paid to RELAYONIT in the past twelve months.

Warranty Disclaimer

YOU USE OUR SERVICES AT YOUR OWN RISK AND SUBJECT TO THE FOLLOWING DISCLAIMERS. NO ORAL OR WRITTEN INFORMATIONOR ADVICE GIVEN BY US SHALL CREATE A WARRANTY. THE SERVICE AND ALL THE MATERIALS, INFORMATION, SOFTWARE, FACILITIES, SERVICES AND OTHER CONTENT IN THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, RELAYONIT, ITS PARENT RAKUTEN AND ANY SUBSIDIARIES OR AFFILIATED COMPANIES OF RELAYONIT DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON­INFRINGEMENT. RELAYONIT DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED ON OR THROUGH THIS SERVICE WILL BE AVAILABLE, UNINTERRUPTED OR ERROR­FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RELAYONIT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIAL, INFORMATION, SOFTWARE, FACILITIES, SERVICES, OR OTHER CONTENT ON THE SERVICE OR ANY WEBSITES LINKED TO THE SERVICE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. RELAYONIT MAKES NO WARRANTIES THAT YOUR USE OF THE MATERIALS, INFORMATION, SOFTWARE, FACILITIES, SERVICES, OR OTHER CONTENT OF THE SERVICE WILL NOT INFRINGE THE RIGHTS OF OTHERS AND RELAYONIT ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH MATERIALS, INFORMATION, SOFTWARE, FACILITIES, SERVICES, OR OTHER CONTENT OF THE SERVICE OR ANY OTHER WEBSITE. IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SOME OR ALL OF THE ABOVE IMPLIED WARRANTIES TO APPLY TO YOU, THE ABOVE EXCLUSIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

Public Content

THE MATERIALS, INFORMATION AND OPINIONS INCLUDED AND/OR EXPRESSED IN OR ON PUBLIC CHATS, COMMENT SECTIONS, COMMUNITY PAGES, OR OTHER FORUMS ON THIS SERVICE ARE NOT NECESSARILY THOSE OF THE RELAYONIT OR CONTENT PROVIDERS. RELAYONIT DOES NOT UNDERTAKE TO MONITOR OR REVIEW FORUMS, AND THE CONTENT OF FORUMS IS NOT THE RESPONSIBILITY OF RELAYONIT . RELAYONIT MAY REMOVE OR MODIFY ANY CONTENT WITHOUT NOTICE OR LIABILITY AT ANY TIME IN RELAYONIT ’S SOLE DISCRETION. ANY USE OF THE FORUMS WILL BE AT YOUR OWN RISK AND WILL BE SUBJECT TO THE DISCLAIMERS AND LIMITATIONS ON LIABILITY SET OUT ABOVE.

Customer Service

You may submit your opinions, queries or requests by e-mail scall@relayonit.com. RELAYonIT will give an answer as soon as possible.

Indemnity

You agree to indemnify and hold harmless RELAYONIT from and against any and all claims, demands, liabilities, costs or expenses, including reasonable attorney’s fees, resulting from your breach of these Terms, including any of the foregoing provisions, representations or warranties, from your placement or transmission of any content onto RELAYONIT’s servers and/or from any and all use of your User Account.

Payments

You accept RELAYONIT Payment Terms if you make a payment on RELAYONIT website, by mobile or any other acceptable form.

Suspension / Deletion

Using or accessing the Scall you agree not to violate this Terms and any other local, state or international law. You will not violate the contractual, personal, intellectual property or other rights of any party, or promote or constitute illegal activity.

RELAYONIT, at its sole discretion, may suspend, terminate, modify or delete accounts at any time for any reason or for no reason, with or without notice to you.

Ownership of Intellectual Property

All rights, including without limitation any names, titles, computer code, objects, artwork, animations, sounds, musical compositions, audio-visual effects, methods of operation, any related documentation, are owned by RELAYONIT. The Scall is protected by law. You do not acquire any ownership rights by using the Scall, downloading material from or uploading material to the Scall.

You agree that all ideas, suggestions, comments and other submissions disclosed in connection with the use of the Scall shall be the exclusive property of RELAYONIT. You also agree that RELAYONIT may use, exploit, disclose and sell, the Conceptions in any manner, without restriction and without any compensation to you.

Changes to the Terms or the Scall

RELAYONIT reserves the right, at its sole discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement at any time, with or without prior notice. Your continued use of the Scall following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes.

RELAYONIT may change, modify, suspend, or discontinue any aspect of the Scall or Services at any time with or without notice to you, without liability.

Termination

This Agreement is effective until terminated. We may modify, suspend, or terminate your access to or use of our Services anytime for any reason, such as if you violate the letter or spirit of our Terms or create harm, risk, or possible legal exposure for us, our users, or others.

Disputes

This Agreement shall be governed by and construed in accordance with the internal laws of the Republic of Poland and you will resolve any claims you have with RELAYONIT in courts located in Republic of Poland. The laws of Republic of Poland will govern this Agreement, as well as any claim that might arise between you and RELAYONIT, without regard to conflict of law provisions and regardless of your location. You agree to submit to the personal jurisdiction of the courts located in Republic of Poland for the purpose of litigating all such claims.

To expedite resolution and control the cost of any dispute, controversy or claim related to this Agreement you and RELAYONIT agree to first attempt to negotiate any Dispute informally for at least sixsty days before initiating any arbitration or court proceeding. This procedure may not be used if a case or claim is related to theft, piracy or protecting of RELAYONIT intellectual property rights.

Payments Terms

Preamble

These Payment Terms governs your payments you make on Scall services (including Website). When you make payments through Scall website you agree to these Payments Terms.

Definitions

  1. By “we”, “our” and “us” we mean RELAYONIT sp. z o.o. sp.k. corporation.
  2. By “Scall” we mean Scall software and accompanied services.
  3. By “Website” we mean Scall website including Scall administration website operated by RELAYONIT.

Payment rules

If you are under the age of eighteen (18) you need your parent or guardian to be involved in order to make any payments on Scall.

By making payments through the Website or the Scall application, you agree that we may communicate with you via Scall and/or email and/or any other available means in connection with any purchase you make on the Website or the Scall application.

For certain purchases, we may present you with additional terms before you complete the purchase (“Additional Terms”). The Additional Terms and the terms contained in this Policy will apply to your purchase. In the event there is a conflict between the provisions of this Policy and the Additional Terms, the Additional Terms will control.

Pricing Plan

You can select pricing plan and purchase Scall services using any payment method made available to you by Scall website. Selected pricing plan will be applied to your User Account at the time of purchase. We will email you an acknowledgement of your order at the email address provided by you to us.

Confirmation of Charges. The charges for applicable Services will be confirmed with you before you complete a purchase from RELAYONIT and may include taxes, fees or other costs. RELAYONIT may change the prices of such products at any time without any notice to you. You can choose whether or not to accept the new charges prior to completing your next purchase of the applicable product. The new prices will apply to your next purchase after the new prices have been published.

No Reliance on Future Availability. You agree that you are not relying on the future availability of any feature or product offered through the Service in agreeing to or making payments hereunder.

Foreign Currency. If you pay with foreign currency, you agree that the amount you are eventually credited may vary, as a result of foreign currency conversion policies of our third party payment processors, which you can find at the relevant website or location where you make the actual purchase.

No Cost Service Offerings. From time to time, RELAYONIT may offer certain products or features available at no charge for a trial period, at RELAYONIT ‘s sole discretion, including as to duration and scope of no charge offers. However, RELAYONIT reserves the right to charge you for such products (at the normal rate) in the event that RELAYONIT determines (in its reasonable discretion) that you are abusing the terms of the offer, including if you are using any service, proxy or other device or anonymous IP address that prevents us from locating you.

Taxes. RELAYONIT may collect VAT or other indirect taxes at the applicable rate for the particular country (as per applicable tax rules) at the time of purchase of Scall services.

Transaction Cancellation. We may refuse or cancel a transaction at any time in our sole discretion, if we believe it violates our Terms of Use or this Payments Policy or to prevent financial loss.

Updating Payment Methods. You can change your payment method and billing information by logging into your Scall account at http://relayonit.com/. You agree that RELAYONIT may use information regarding your selected payment method provided by your issuing bank or applicable payment system.

Third Party Payment Processors. We use the services of third parties to process your payments and we require that these third parties take the appropriate organizational and technical measures to protect your personal data and traffic data and to comply with relevant laws. Please review the terms of use and privacy policies of those third parties before providing your banking or payment information. See below for further information regarding Payment Through Third Party Services.

Data Usage & Charges. Using the Services on mobile applications will use some of the data allowance available on the data package to which you have subscribed with your mobile network operator. Out-of-country usage may lead to significantly higher costs than regular usage, and you are solely responsible for keeping yourself informed and paying for possible roaming and other applicable charges levied by your mobile network operator.

Automatic Recurring Charges

If you purchase a service from us on a subscription basis, you agree that this type of service requires a recurring payment and all payments shall be made by the payment method and payment intervals selected by you at the time you initiate the purchase, until you terminate the subscription.

The recurring charge feature will be automatically enabled when you buy Scall services through the Website, unless you uncheck the appropriate checkbox at the time of purchase. You can disable the recurring charge feature at any time by accessing your User Account. Any charges mentioned in specific currencies are solely considered as examples, and do not take currency fluctuations or discrepancies into account.
In the event of any errors relating to the pricing or specifications, RELAYONIT shall have the right to refuse or cancel any orders in its sole discretion. Additional Terms may apply.

Payment Through Third Party Services

When you make a purchase within the Website through third parties (such as, without limitation, the Paypal or World pay for credit card payment), your purchase is also subject to the terms of such third party (including with respect to payment terms, refunds, etc.), and you should read such applicable terms before you decide to complete the purchase. You agree to abide by any relevant terms of service or other legal agreement that governs your use of a given payment processing service and/or method. You also agree to the sharing of information between us and such third party payment processor, for billing related activity.

You agree that all transactions made on Scall Website are final. When you confirm a transaction on Scall Website, you agree to be bound by and pay for that transaction.

Complaints

When transaction is not completed due to technical problems or interrupt you will get access to Scall services in later time.

When transaction is incorrect with your order you will obtain selected Scall services in later time.

If you believe that an unauthorized or otherwise problematic transaction has taken place under your account, you agree to notify us immediately, so that we may take action to prevent financial loss

To the fullest extent permitted by law, you waive all claims against us related to payments unless you submit the claim to us within 30 days after the charge.

Complaints Procedure. We takes customer service very seriously. Any complaints are to be made addressed to payments@relayonit.com. We shall give immediate acknowledgment for any query or complaint and will provide you with a definite reply as soon as the relevant facts of the complaint have been ascertained. If you are not satisfied, you may escalate the complaint to Relationship Manager by e-mail: relationship@relayonit.com.

Customer service scheme

#1

PAYMENT by debit card or money transfer

#2

Transaction is completed after payment was made.

If the payment was not made or was incorrect:

  1. Send e-mail to payments@relayonit.com.
  2. We verify your claim and take appropriate action.

#3

  1. If you paid for Scall services and you didn’t receive access to them you would get them immediately.
  2. We will notify you if your payment is not enough to purchase requested Scall services.

Refunds

Except as provided by law, all purchases are final and non-refundable. If you believe that RELAYONIT has charged you in error, you must contact RELAYONIT within 90 days of such charge. No refunds will be given for any charges more than 90 days old. When you purchase any digital content from RELAYONIT, any right you may have to withdraw from or cancel the purchase will terminate once the digital content has been delivered to you upon your request, and you will not be entitled to claim any refund, except where you believe RELAYonIT has charged you in error. If you use third party services to purchase any of our Services, such purchase is subject to the refund terms of the applicable third party (including with respect to payment terms, refunds, etc.).
RELAYONIT reserves the right to refuse a refund request if it reasonably believes or suspects (i) that you are trying to unfairly exploit this refund policy, for example, by making repetitive refund requests in respect of the same product or feature; (ii) that you are in breach of the terms of Policy, the Terms of Use or the Privacy Policy; (iii) that you are using any of our products fraudulently or that your User Account is being used by a third party fraudulently. This refund policy does not affect any of your statutory rights to pursue a claim.

Changes

We may modify this Payments Terms from time to time and in any time without prior notice. Modification is effective by posting on this site. Your continuing use of Scall services means you accept modified Payment Terms. We also reserve the right to end provide services.

The general legal terms appearing in Scall’s Terms of Use and Privacy Policy also apply to this Policy.

Courtesy Translations. This Policy was written in English. To the extent any translated version of these terms conflicts with the English version, the English version controls.

EU Right to Cancel. If you are in the EU, you consent to the performance of this Policy for your purchase, and waive any right to cancel provided by the Consumer Rights Directive (2011/83/EU) or similar implementing regulations.

Privacy Policy

RELAYONIT sp. z o. o. sp. k. (“RELAYONIT” or “we”) operates the Scall and services connected with the Scall. Our Privacy Policy is created to protect your personal information and to secure safety using of the Scall and accompanied services. This Privacy Policy explains which information we collect and how we share and use it.

Collected information

You are able to use the Scall by establish an account at RELAYONIT website. When you establish an account at RELAYONIT website you have to give us the following information:

  • Your individual Scall Login
  • E-mail
  • Acceptance of the Terms of Use

 

Additionally you may give us the following information:

  • Name
  • Address
  • Country

 

 Generally we don’t collect other information except of situation when you make a payment and certain information are needed to make a bill, invoice or to consider a complaint. In these cases we may collect information about your credit card number, bank account number, phone number or address. We may also retain the details of transactions or payments you make on RELAYONIT. The above information cannot be used in other purposes than indicated herein.

We may also ask for additional information for security reasons or to provide specific services to you. Giving these extra information is never obligatory.

Information from minors

 We do not collect any information from persons under 13. We will delete immediately any information if we learn that they was transmitted by a person under 13. We also suggest to obtain a permission from legal guardian if you are under 18.

Technical information

When you access the Scall or other service provided by RELAYONIT from a computer, mobile phone, or other device we may collect information from that device about your browser type, location, and IP address. This data is used to manage and improve our services and for security purposes. Remember, that we do not store your password.

We may also use “cookies” to store your login ID to make it easier for you to login whenever you come back to the website. We also use them to confirm that you are logged into the website. You can remove or block cookies using the settings in your browser, but in some cases you may not have access to some features of the website or other services. If you want you may set your browser to warn you each time a cookie is being sent.

Use of Information

 We collect and record your personal information to identify you, provide our services or customer support and communicate with you from time to time. We also use it to prevent any illegal actions or violation the Terms of Use. For example, your statement about your age is necessary to check if you eligible to access the Scall. When you access or use the Scall or website you may use your nickname and your personal information will be hidden.

We use the information we collect to keep our services safe and efficient. We do not sell or rent your personal information to any third party and we do not use it for any commercial reason. We do not provide any personally identifiable information to third-party advertising companies. We may disclose these information to our employees, partners, agents or contractors only in order to provide the Scall services, correct errors or resolve problems connected with the Scall or other our services. But we never give to anyone a permission to share this information or use it for commercial purposes.

We may disclose information pursuant to court orders, in order to protect or defend our legal rights or property, protect the safety and security of users, or other requests (including criminal and civil matters) if the response is required by law.

If you don’t accept our Privacy Policy you may terminate your account at any time which will remove your personal information from service. If you want to stop using your account you may deactivate it or delete it. But we reserve a right to keep information about you that is on its system following your termination. Removed and deleted information may persist in backup copies, but will not be available to others. You understand that even after you remove information from our services or delete your account, copies of that information may remain viewable elsewhere to the extent it has been shared with others or it was copied or stored by other users. We are not responsible for using information by other users but you may report abuse to us by e-mail scall@relayonit.com.

Payment information

 If you make payments on our services, we only share transaction information with those third parties necessary to complete the transaction. We require those third parties to agree to respect the privacy of your information.

Security

Security of your personal information is very important for us and we use modern and reliable hardware and software devices to protect it. Your personal information is kept on a secured server behind a firewall. When you enter sensitive information (such as credit card number or password), we encrypt that information using secure socket layer technology (SSL). We also use anti-fraud devices which supports our system of data protection.

Changes

We may change this Privacy Policy from time to time and if we make changes we will notify you by publication on our Website. Modifications of Privacy Policy will be effective upon posting them on website www.RELAYONIT.com. Your continued use of the Scall and other our services after posting a revised Privacy Policy signifies your acceptance of the revised Privacy Policy. If you want to receive a previous version of this document please contact us by e-mail scall@relayonit.com.

Contact

You may report any security violations to us by e-mail: scall@relayonit.com. By this e-mail you may also contact us if you have any questions about our Privacy Policy.